Frequently Asked Questions

Appoinment Questions & Answers

  1. How to make an appoinment

For Rutgers University Newark Campus students:

Call: 973-353-5231

  1. Cancel an appointment

If you need to cancel or re-schedule your appointment, please call Rutgers University-Newark Student Health Services at 973-353-5231 Monday - Friday between the hours of 8:30AM - 4:30PM as soon as possible and 24 hours in advance. There will be a $5 ($10 for repeat) fee for appointments canceled on the same day.

  1. No Show

Penalties are assessed for students who repeatedly do not show for appointments. This includes same-day cancellations. After an initial warning, the charge is $5 for the first charge, and subsequently, $10 each time for repeat no shows.

  1. Late for appointment

In most cases, students come on time and appreciate to be seen on time. The Health Staff tries its best to see patient at their scheduled appointment. A late arrival shortens the alloted time for the health provider to address the visit and delays the next scheduled appointment of another student.

For late arrivals, the appointment may have to be rescheduled, if accomodation is not possible, for another time (e.g., same day, next available appointment or no show) or another day.

  1. Walk-in hours for acute problems

Walk-in Time (12 Noon - 1:30PM daily) is best used for cases of acute illnesses when an appointment has not been made in advance. These visits are allotted 15 minute segments and may require waiting time. Patients are seen by whoever is on duty, on a first-come, first-served basis, unless there is an urgent need to see someone out of sequence. Patients needing follow up care or refills of medications are best followed by their primary provider.

General Administrative Questions & Answers

  1. I am sick and the health center is closed

If the health center is closed, and the problem is a life-threatening emergency, or needs immediate attention, call 911 for emergency medical transport or go to your nearest hospital emergency room.

For non-emergency matters, students may contact our after-hours 24-hour Nurse Answering Line at 866-221-9674 for answers to medical questions and professional advice regarding the next "best steps" for a medical problem. Students are urged to return to the health center on our next working day for follow up care, or for evaluation if their problem has not resolved. The health center receives a report about every patient contact with the nurse answering line on the following morning.

  1. Costs, charges and payments

Cost and charge coverage of the visit, laboratory testing and procedures will be based on student status (full-time or part-time), school or program, and  student health insurance  (enrolled or waived). Read the Insurance and Eligibility Section.

  1. Emergency room, specialist consultation and x-ray costs

The Rutgers University Health Services in Newark is NOT an emergency room facility. It also does not have radiological or specialty services.

Emergency room visit, specialist (e.g. cardiologist) consultation and radiological (e.g. x-rays) referral costs are covered according to the benefits described in the Student’s insurance policy. Please read carefully.

If you waived the student health insurance, please call your own insurance company regarding coverage policy.

  1. I am a Rutgers employee

The Student Health Services has a policy regarding Rutgers University staff or faculty employees. See Eligibility Section.

  1. Medical excusal from class in case of absence

Health Center staff, in general, does not write medical notes excusing a student absence from class. Obviously, we cannot provide retroactive medical determinations if a student presents after the fact.

However, if a student comes to the health center and is diagnosed with a significant illness requiring bed rest, emergency room visit, hospitalization, evidence of a disabling condition (eg. a fracture), or an infection requiring isolation to protect the community (eg. tuberculosis, chicken pox or flu), the staff will provide a note to the student, containing medical instructions. It is the Dean's academic decision to determine how to handle the student’s absence.

  1. Chaperone

Students may request a chaperone, someone of their own choosing, or one of the health center staff members, to accompany them at the visit.

  1. Translation service

If there is difficulty in English, French or Spanish, and if it is necessary, a professional telephone translator will be made available.

  1. Confidentiality and privacy

Patients should expect confidentiality of their private medical records, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and privacy policies within the health center. All staff members of health services are required to sign a statement of confidentiality upon being hired, and are trained regarding HIPAA laws.

Notice of Privacy Practices

  1. Release of information

Health Services-Newark needs the student's permission to release protected medical health information to others. Students can do so by signing a Release of Information Form. However, there are exemptions to this rule such as in the occurrence of a medical emergency, reporting of communicable diseases as required under NJ Public Health statutes, or in response to a subpoena or court order. Some of the reportable communicable diseases include but not limited to sexually transmitted infections (such as HIV, chlamydia, gonorrhea, and syphilis), hepatitis A, B and C, tuberculosis, chickenpox, others.

Rutgers Immunization requirement

  1. MMR (Measles, Mumps and Rubella) vaccine requirement

Rutgers University and the State of New Jersey require students to provide an official record of either:

  • 2 doses of MMR vaccines given at least one month apart or
  • Proof of immunity (titers)
  1. Hepatitis B vaccine requirement

Rutgers University and the State of New Jersey require students with 12 credits or more to provide an official record of either:

  • 3 doses of Hepatitis B vaccines or
  • Proof of immunity (titers)
  1. Meningococcal vaccine requirement

Rutgers University and the State of New Jersey require students residing at the Rutgers dormitory to provide an official record of:

  • 1 dose of Meningococcal "ACYW-135" vaccine (Menactra®, Menveo®, or Menomune®)

NOTE: This vaccine is NOT the same as Meningococcal "B" vaccine (Bexsero® and Trumenba®)

  1. TB testing requirement

Rutgers University and the State of New Jersey require students of the College of Nursing or any non-immigrant visa holder student born in a country with a high prevalence of TB to provide an official record of:

  • TB skin testing. If the TB skin testing is positive, a chest x-ray is required.
  1. Why is my grade / transcript being withheld?

Grades may be withheld because of non-compliance with university rules pertaining to immunization requirements. The Rutgers University Health Service in Newark can assist these students by obtaining the necessary blood tests to prove immunity, or by administering the necessary vaccine.

Secondly, students owing money to the university may have a hold on their records until their outstanding bill has been paid.

Laboratory Services Questions & Answers

  1. Range of testing and fees

Students can have a range of diagnostic tests performed. Routine laboratory tests such as complete blood counts, complete metabolic panels (glucose, liver, kidney tests), lipid/cholesterol profiles and urine tests are ordered with physical examinations. Throat and other cultures, sickle cell, pregnancy, HIV testing and STD screening are offered when medically applicable.

Those who have the student insurance will have their routine labs covered. Students who have waived the student insurance will pay for the cost of the labs. However, most routine and STD testing are low cost.

Please schedule an appointment to discuss your laboratory needs and fees, and to inspect our fee schedule. Make an appointment.

  1. Certification

The laboratory is certified by the State of New Jersey and is also a Sentinel site for influenza testing.

  1. Infection control

The laboratory area and clinical spaces are maintained according to OSHA standards and CDC guidelines. The health clinic is also inspected annually by REHS and every three years by the AAAHC inspector.  Rutgers University Health Center is accredited by AAAHC (see About us).

Men's and Women's Health Questions & Answers

  1. What to expect regarding history taking

Health providers are sensitive and well educated about the needs of all patients, and comfortable in discussing all sexual lifestyles. Though questions might seem personal at times, accuracy in reporting one's sexual behaviors and experiences may be critical to a student's medical health management.

  1. What are STI's (Sexually Transmitted Infections)?

Students often ask to be tested for “everything”. Sexually transmitted infections can be transmitted to the vagina, penis, skin, throat, blood stream, or colorectal mucosa through intimate contact. The most commonly diagnosed STIs in sexually active college students are chlamydia, human papilloma virus (HPV), genital herpes, and gonorrhea. We test for these infections, as well as for syphilis, Hepatitis B and C, and HIV/AIDS by blood, urine tests, swabs of the cervix, throat or rectal cultures, as indicated. Some of these tests have charges. Some of these infections are preventable by vaccination – this includes Hepatitis B and HPV. We urge all students to use condoms for contraception, and as an effective barrier against STIs.

  1. What is PrEP, a daily pill that prevents getting HIV?

Pre-exposure prophylaxis, or PrEP, is a way for people who do not have HIV but who are at substantial risk of getting it to prevent HIV infection by taking a pill every day. The pill (brand name Truvada) contains two medicines (tenofovir and emtricitabine) that are used in combination with other medicines to treat HIV. When someone is exposed to HIV through sex or injection drug use, these medicines can work to keep the virus from establishing a permanent infection.

When taken consistently, PrEP has been shown to reduce the risk of HIV infection in people who are at high risk by up to 92%. PrEP is much less effective if it is not taken consistently.PrEP is a powerful HIV prevention tool and can be combined with condoms and other prevention methods to provide even greater protection than when used alone. But people who use PrEP must commit to taking the drug every day and seeing their health care provider for follow-up every 3 months.

Interpersonal Violence Questions & Answers

  1. What should I do if I am the victim of a crime?

Any crime should be reported immediately to the Rutgers Campus Police. If you are on campus, police can be reached at 973-353-5581 (x5581). If off campus, dial 911 for immediate attention. Rutgers University Crime Victim Assistance counseling is available for confidential counseling regarding personal and legal matters. Our counselor can assist in making referrals and accompany you to court and hearings as needed. Medical staff can assist in your medical care, if needed.  Call the Newark Health Center 973-353-5231.